This Refund Policy explains the standards for payment cancellation and refunds of paid content and services provided by makerfeed (hereinafter the "Company"). This Policy follows applicable consumer protection and e-commerce laws.
Effective date: July 6, 2026
Article 1 (Scope of Application)
This Policy applies to the payment and refund of digital products, such as paid content and passes, that the Company sells within the service.
Article 2 (Withdrawal of Purchase)
1. Users may request a withdrawal of purchase (refund) within 7 days from the date of payment for paid content or the date on which the content became available for use.
2. However, under applicable laws, the withdrawal of purchase may be restricted in the following cases.
- Where the provision of the digital content has begun, such as where the user has already played, viewed, or downloaded the content
- Where the value of the content has significantly decreased due to the user's use or partial consumption
3. For paid content for which the withdrawal of purchase is restricted, the Company will take necessary measures, such as clearly indicating this before payment or providing a trial product. If such measures are not taken, the user's right of withdrawal is not restricted.
Article 3 (Cases Eligible for Refund)
In any of the following cases, the user may request a refund regardless of whether the content has been used.
1. Where the paid content is significantly different from what was displayed or advertised, or is not provided normally.
2. Where payment was made without any fault on the part of the user, such as due to a system error of the Company or a duplicate payment.
3. Any other case in which a refund is recognized under applicable laws.
Article 4 (Refund Procedure)
1. A user who wishes to obtain a refund shall submit a request to Customer Support (team@dealiverym.com), stating the payment details and the reason.
2. Within 3 business days from the date of receiving the request, the Company will verify the reason for the refund and, if a refund is decided, process it without delay.
3. Refunds are, in principle, processed using the payment method used at the time of payment, and due to the nature of the payment method, the time required for the refund depends on the policies of the payment gateway and the card company.
Article 5 (Refund Amount)
1. The refund amount is calculated based on the amount actually paid.
2. For payments to which promotions, coupons, points, or the like were applied, the refund is based on the actual amount paid, excluding the discount benefits.
Article 6 (Inquiries)
Inquiries regarding refund requests and their progress can be made through Customer Support (team@dealiverym.com).
Article 6 (Cancellation and Refund of Paid Subscriptions)
1. Paid subscriptions (manufacturers only) may be cancelled at any time from the [Subscription] page within the Service.
2. Monthly plan: payments already made are non-refundable; you may use the Service until the end of the paid period. Automatic billing stops from the next cycle after cancellation.
3. Annual plan: you may use the Service until the last day of the month in which cancellation was requested. The months used since the annual renewal are converted at the monthly rate (KRW 119,000; USD 89 for overseas payments) and deducted; any remaining balance is refunded.
4. Annual-plan balance refunds are requested by emailing team@dealiverym.com with your account ID and cancellation request date; the Company processes them within 10 business days of receipt.
